CUSTOMER SERVICE PROMISE

The Floors Direct Way

Before-and-after sales service excellence is the foundation of the Floors Direct promise to our customers. The dedicated and professional teams at each one of our eight showrooms, are on hand to give advice on all your flooring needs and to offer you the most competitive prices on our comprehensive range of vinyl flooring, laminates, carpeting, bamboo and wood flooring.

Sales

Our professional and highly-qualified sales teams are ready to assist you with the best advice and recommendations to make your dream floor a reality.

Understanding your exact needs, requirements and flooring specifications is of utmost importance to us and we work hard to ensure you get the best product at the most competitive price.

If you have any flooring questions, why not contact one of our experts today?

Installation

Correct, professional installation is vital to the longevity, safety and aesthetics of your new floor. The Floors Direct name has become synonymous with expertise and quality and, as the flooring experts, we are the Gauteng flooring installers of choice.

We firmly believe in developing and honing the skills of both our sales and flooring installation teams, ensuring every customer has a seamless flooring experience from the moment you walk into our showroom, to the day you sign off your new floor.

Your security and peace of mind is also of the utmost importance to us. All our installers wear photographic identification tags and you are guaranteed to be dealing with one of our professional and certified installation teams.

Floors Direct is a certified installer and our installations come with a 5-year warranty.

We are also able to fulfil the individual manufacturers product warranties. (Most flooring suppliers will not fulfil the product warranty if the product was not installed by a recommended or certified installer).

Warranties

Each one of our flooring and carpeting installations comes with a 5-year installation warranty. When installed by one of our Floors Direct installing teams, we fully back the manufacturer’s warranty as well.

NB: Most product warranties will become null and void should you use your own installer. This is because the vast majority of floor failures come from incorrect installation. Should you insist on using a non-certified, off-the-street installer, Floors Direct cannot be held responsible for any future problems that may arise.

Policies and Procedures

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