Employment Opportunities

Manager

Status: Permanent
Reports To: Franchisee

Position Summary: The manager’s key functions are to effectively manage the people, administrative and technical processes of a Floors Direct store to ensure delivery of superior customer service and the achievement of sales and profit margin targets.

Tasks, Duties & Responsibilities:

Business Growth: Sales targets

Monitor and manage sales targets for staff
Ensure staff develop and apply effective customer service and retail selling skills
Manage performance of general sales assistants to deliver on customer service and sales targets.
Ensure sourcing of back order stock meets delivery promise to customer
Maintain accurate customer records

Sales Promotions

Implement sales promotions plans
Ensure staff are thoroughly briefed on all aspects of the sales promotion to maximise the benefits from the promotion
Carry out all post-sales promotion activities to standard

Customer Service

Maintain the image of the store to standard at all times
Service customers professionally and promptly
Lead by example and monitor behaviour of staff to ensure that professionalism and principles of good interpersonal skills are demonstrated at all times
Lead by example and monitor telephone behaviour to ensure courtesy and efficiency of staff when dealing with customers
Apply, and coach staff to apply retail selling skills, i.e. identifying customer needs, cross and up selling, and closing sales
Maintain accurate customer records and set targets for proactively contacting programmed customers
Ensure promises to customers are met
Ensure customer complaints are resolved timeously and to the satisfaction of the customer and the business

Operational Excellence: Store Merchandising

Ensure that Head Office approved merchandising plans are implemented
Communicate ongoing merchandising plan with general sales assistants and floor staff and ensure implementation thereof timeously
Ensure that building and maintaining of displays meets merchandising standards
Display point of sale stock/material in accordance with merchandising plan
Ensure that best practise display techniques are applied in the store
Ensure that correct price marking of merchandise and displays is implemented

Effective Cost Management and Administration

Achieve sales, cost control and inventory targets as set by the franchisee
Manage overheads and operational expenses effectively
Manage costs to ensure profitability
Ensure adherence to procedures for allocation and authorisation of expenses
Ensure all customer orders are processed on the POS system
Adhere to credit management and related policies

Buying

Determines stock requirements by reviewing stock on hand levels as per inventory reports as well as products required for upcoming promotions and communicates same with franchisee
Prepares stock orders for review and authorisation by Franchisee
Places orders with the relevant suppliers or Floors Direct Head Office timeously and ensure that supplier lead times and delivery times are taken into consideration
Ensures that correct stock levels are maintained and that overstocking is kept to a minimum
Ensures that orders are placed prior to stock running out
Verifies and queries issues such as product or price with the supplier at the time of placing the order
Maintains a record of stock ordered in order that when the goods are received in the store, the received stock can be checked against the actual order

Effective Risk Management

Capture sales and other documentation accurately, and process in accordance with pre-determined timeframes
Cash reconciled daily, reconciliation to balance, all documentation accounted for and no cash discrepancies
Cash floats checked and signed off weekly
Cash banked daily
Document filing to meet requirements detailed in the Document Retention section of each Policy & Procedure Manual
Cheque clearance in accordance with procedure
Correct allocation and authorisation of petty cash expenses
Refunds and returns processed in accordance with procedure
Ensure adherence to security procedures
Ensure adherence to inventory control standards
Ensure housekeeping is maintained at the required standard
Ensure adherence to cash systems and procedures, banking procedures and submit cash management reports as required.

Stock Control

Perform periodic stock takes and monitor shrinkage
Full store stock-takes to be carried out at least twice per year – at half-year and then again at financial year end
Counts processed and variances closely checked to determine shrinkage
Monitor stock movement reports & identify fast & slow movers
Take action to sell slow moves & keep record so as not to re-order
Check average gross margin monthly to ensure store performance meets the required benchmark

People Management

Ensure all positions are filled with suitable employees who meet the requirements of each job function
Ensure all new employees are orientated into the business
Identify training needs for all staff
Coach staff monthly to ensure competence and delivery
Manage underperformance through coaching and corrective action
Communicate with staff regularly

Health and Safety

Maintain store assets effectively and to required legal and safety standards
Ensure that safety procedures are in place and adhered to
Provide a safe work environment for staff and customers in the store
Implement all Health and Safety initiatives
Conduct monthly safety inspections and take corrective action where necessary
Ensure store and company vehicles are compliant with the requirements of safety audits, and take necessary corrective action
Implement safety programme and ensure compliance by staff
Ensure safety equipment and installations are in good working order

The responsibilities detailed above must also be adhered to in conjunction with the policy and procedures detailed in the Floors Direct operations manual, as well as all applicable rules, procedures and requirements in the contract of employment.

Knowledge and Skills Requirements:
The following knowledge and skill requirements would be a preference, but not necessarily a minimum requirement unless otherwise indicated.

Retail selling
Merchandising
People management
Business management
Customer service orientation
Communication skills
Interpersonal skills
Management skills
Floors Direct systems, policies and procedures, Microsoft office
Literate & numerate

Working Conditions:
The manager must understand that the company is trading in a rapidly expanding industry in South Africa and as a result, this position requires a highly driven person with a clear business mind. Employees working in the store will report directly to the manager and naturally require the necessary support and assistance expected from a leader. The dynamic environment of our company and industry as a whole, may require the manager to rely on his/her own common judgment and ability to use initiative in such a way that all parties involved benefit (This includes the employer, employee and customer.).

As such, pressure tolerance, responsiveness, good judgement, self managed, internal focus of control, sales aptitude, energy and drive, results orientation, innovation, creativity are all characteristics required of a Floors Direct store manager as well as:

Responsible
Financial inclination & understanding
Reliable
Team orientated
Punctual
Neat
Honest and loyal
Able to follow clear instructions
Quick decision making
Ability to defuse possible negative cash flow situations

Apply